Accident or Breakdown





Check for Injuries

  • If anyone is injured, call 995 for an ambulance or 999 for the police immediately.

  • Do not move the vehicles unless absolutely necessary.

  • Turn on hazard lights and warn oncoming motorist of accident.



Exchange Information

Exchange particulars with the other parties involved:

•  Name 
•  Contact Number 
•  Address 
•  Insurance Company 
•  License Plate Number 

If there are witnesses, do take down their name and contact number as well.









Take Pictures & Videos

Take pictures / videos of:

•  Scene of accident and surrounding areas 
•  Damages to all vehicles

After you have finished taking pictures and if no one is injured, drive your vehicle to the side or to a safe area.










Call Insurer for Tow Truck / Advice

Your insurance policy may restrict repairs only to the workshops on their panel.

If we are your insurer’s authorised workshop, or if you are claiming against other party, call our 24/7 Roadside Assistance at
6475 9500.




Do note that outside workshops may not use genuine parts and may affect factory warranty on repaired items.







Report Accident

All accidents must be reported to your insurer within 24 hours or next working day, even if there is no visible damage and irrespective of whether you are claiming from any insurers or third parties.
Report and bring your accident vehicle to the approved reporting centre or authorised workshop. Bring these documents for reporting:

•  Identity Card
•  Insurance Certificate / Cover Note
•  Driving Licence
•  Accident Pictures / Videos 
•  In-Car Camera Footage
•  Sales Agreement 
•  Company Stamp (for company-registered vehicle)
•  Police Report (if applicable)

Make a Police report as soon as possible or within 24 hours of the accident if the accident involves:

• Any Injury or fatality 
•  Damage to a government property
•  Foreign vehicle
•  Hit-and-run case




Benefits of Reporting:

Enjoy hassle-free, certified repair services as provided under the Motor Claims Framework and avoid higher costs from exaggerated claims.


If you do not report an accident

You may find yourself in a position of having your claims prejudiced or declined later by insurers.
Failure to comply with the new policy condition will be seen as being “in breach” of the policy terms and conditions, i.e. there will be no liability on the part of the insurer.
Any non-compliance of this policy condition will result in a loss of your No Claims Discount upon renewal of your policy.


What to do in the event of an accident outside Singapore?


You should make a report at the nearest Police Station in the country the accident occurred. If you require advice and assistance, call your Insurer.